The whole process took about a 2-3 weeks. I applied online and got an email to set up a phone screening the next day. First interview is the phone screening (this is generally done by a recruiter), they will ask you some general questions but be sure to answer all of them backed with examples (S.T.A.R. questions). My phone interview only lasted about 10 minutes, because it seems like they make a high volume of calls daily. The recruiter asked me only 2-4 questions. 1. "Why are you interested in this position?" 2. "Tell me about a time you made a sale." 3. "Tell me about a time you had a conflict.. give specific examples." After you pass the screening, the recruiter will schedule a face-to-face interview. This will be with 2 supervisors (one will be asking you the main questions, and the other will try to pick and pull more answers out of you if your answer is too vague.) This interview lasted a little less than an hour. The key words to use/take note of are: customer service, sales and service go hand-in-hand, actively listening, empathizing, and be very VERY specific (because they may re-ask you the same question in a different way if you are too vague). During the interview they go over your resume (so be sure to study it), and then after that they will ask you a series of S.T.A.R questions where they expect you to give a very detailed example followed by the positive outcomes, and they will question if you got recognized for your previous work (and how you got recognized for it). After the face-to-face interview they will notify you within 3 days (email if you got the job, phone call if you didn't.) I was hired right on the spot and got an email within 20 minutes after my interview. After that, you do a finger-print background check (no drug tests, at least for me.) and then you're all set to go for training for 6 weeks!