Applied online, received an email about a week later to set up a phone interview, phone interview lasted about 30 mins, I was asked to provide examples of when I provided great customer service, how I would handle an upset customer. After I answered all the questions I was told that I would move forward and was scheduled for a face to face interview a couple of days later. Face to face I spoke with two supervisors, was asked almost the same questions, one person asked all the questions while the other wrote everything down, then I was handed a piece of paper with the job description and was told to read it and highlight anything that I had a question about. Was told I would be contacted within a week, received a phone call about 3 days later with an offer