Customer Service Representative applicants have rated the interview process at WestRock with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 67.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 38 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at WestRock overall takes an average of 26 days.
Common stages of the interview process at WestRock as a Customer Service Representative according to 7 Glassdoor interviews include:
Phone interview: 23%
Group panel interview: 14%
Drug test: 14%
One on one interview: 14%
Skills test: 14%
Background check: 9%
Presentation: 9%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at WestRock (Bridgeview, IL) in Aug 2016
Interview
Very formal and long. 5 weeks from initial interview to start date. Starts with a phone screen, then a first interview,,second interview and then an offer with some negotiation. All in it took 5 weeks to start.
I applied online. The process took 3 months. I interviewed at WestRock
Interview
Board that consists of 5 people and decided how you work with people and made decisions about the work involved in the process of getting them al. From the fist to last quarter of the day next week
I applied online. The process took 3 months. I interviewed at WestRock (Lansing, MI)
Interview
I applied for the Customer Service Account Supervisor position and it took almost 3 months from the application, phone interview, on-site interview, to the offer. Recruiter was very kind and timely in responses, manager was also very kind and professional. Did not accept offer due to low salary at 45k.
I applied online. The process took 1 week. I interviewed at WestRock
Interview
I applied through Indeed about 1 day later I received a call from one of their internal recruiter. Typical screening call, asked about what brings me to the job hunt and wanted to know my background. After that the recruiter reached out to the specific location set up an onsite interview in about 4 days. The onsite interview was very good, met with an HR coordinator to talk about the company and was like a 2nd screening. Then met with the customer service manager and business development manager wanted to know a lot about me and my background. Overall was a very positive experience.
Interview questions [1]
Question 1
Typical questions...tell me about a time when you had to deal with a difficult customer and how you navigated that? Do you work best in a team setting or independently?