Naep Help Desk Agent applicants have rated the interview process at Westat with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Naep Help Desk Agent roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Westat overall takes an average of 25 days.
Common stages of the interview process at Westat as a Naep Help Desk Agent according to 1 Glassdoor interviews include:
Group panel interview: 100%
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I applied online. The process took 3 days. I interviewed at Westat in Jun 2014
Interview
I was simple and professional. Two interviewers asked a set of questions, each had one page of questions. Then the second part was to test your technical/customer service skills by using the live chat. The entire interview took 35-40 minutes. The questions were easy, no tricks.
Interview questions [1]
Question 1
During the chat a customer will ask you a question and you have to resolve their problem. It can be stressful if you have no experience and you are being watched. But the question usually isn't very difficult. Always suspect a hardware problem before a software problem. The answer is usually too simple.