What is the difference between selling and serving?

Question

Anonymous · Accepted Answer

Selling is trying to get the customer to buy a product no matter what the customer is looking for or needs. It is disregarding the customer's concerns and trying to get the customer to buy the product at any cost. Serving is taking the customer's wants and needs into concern and tailoring your approach to suit them. It is more personal; it is taking selling a step further.

Anonymous · Answer

The difference between selling and serving is the level of connection there is between the customer and employee. Just selling a customer an item is good, however serving that customer makes them feel as if they had a better experience and are more likely to come back.

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