I would first establish precedence with Human resources and follow the policy agreed on by the Company and the employee. Intuitively I would monitor, coach, evaluate, and redirect the employee. Gathering from our conversation, I would focus on employee retention and attempt to remove any barriers from the employees process, and document my plan and it's execution. Following policy, I would move forward with improving the employees performance in direct relation with relative KPI's, or follow policy regarding the next steps for underperformance notwitholding termination.