Customer Success Manager applicants have rated the interview process at Whatfix with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 22 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Whatfix overall takes an average of 20 days.
Common stages of the interview process at Whatfix as a Customer Success Manager according to 2 Glassdoor interviews include:
Skills test: 22%
Phone interview: 22%
Presentation: 22%
Personality test: 11%
Group panel interview: 11%
One on one interview: 11%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 2 days. I interviewed at Whatfix (Bengaluru) in Dec 2016
Interview
The HR team do their job well and were courteous.
1.Telephonic round with HR, followed by a Sales guy
2. In person round with the Director of CS
3. Someone from the Customer Success team to discuss a few tech stuff related to the product
4. Meet the Co founders- I really didn't like their attitude as they didn't seem to focus or discuss more on the role that they are hiring for, nor my past experiences and achievements. Half way through the interview I didn't even feel interested as their approach was not really welcoming but more challenging like I have to prove something. We have other offers guys! I'm not here to beg you for a job! If you like my resume, well and good else move on. I am ready to work for you but if you can't show respect, please take a walk.
Interview questions [1]
Question 1
1. Explain about Customer Success Strategy along with Product Demo
2. A process I implemented to solve certain problem areas
3. A simple task of embedding some HTML code
4. Creating a Visualforce page with displaying lead information in the form of a table
I applied online. The process took 3 weeks. I interviewed at Whatfix (Bengaluru) in Jul 2025
Interview
The hiring process is broken, and the HR team often comes across as unprofessional. They lack the basic courtesy to convey updates, instead choosing to ghost candidates after multiple rounds of calls and meetings. While it’s understandable that a candidate might not be the right fit or that budgets may change, communication and transparency remain essential.
It’s unfortunate to see the culture deteriorating and becoming tainted as the company grows.
Interview questions [1]
Question 1
There’s no structure to the interview process. They conduct a rigorous background check, but when it comes to offering support or providing clarity, it drops to zero — making it one of the most bizarre experiences.
The recruiter was super toxic. I had the right qualifications and was a good fit for the role but she tried to low ball me. That's not even my primary concern, at the end of the call, my self-respect was shattered, I questioned my skills and experience and I hate myself for going through the full call. Condescending tone. Whatfix is looking for AI robots for CSMs and not people who can work effectively with their customers. The TA will play 4D chess with you. You're not that great a company, feet on the ground please.
Interview questions [1]
Question 1
Your experience and more importantly, why your skills mean nothing to them. Entire call was condescending.
I applied online. The process took 3 weeks. I interviewed at Whatfix (Bengaluru) in Mar 2023
Interview
The HR was extremely nice and helpful.
But the interviewers themselves were bad, I had a manager who in the name of stress test over extended by an hour and kept asking unreasonable and plain dumb things