I applied through an employee referral. I interviewed at Whatfix (Bengaluru) in May 2019
Interview
I had 7 interview rounds most of the questions asked throughout the rounds were repetetive.
Except one all the rounds were on ZOOM call.
Frist rounds was good - mostly where in the expectations are set as to what is required out of us in the role and also i was asked on my previous expereince , and some cross questions.
second round- where my technical skills were tested along side my previous experience was also asked.
third round - spoke to the customer architect, lot of situation based question will be asked there will be cross questions. Before coming to this interview, its good to throught their website throughly and even the webinars by whatfix will help you a lot.
fourth round - was asked to present a deck on product demo and QBR meeting with the client. I was asked some tech question like maybe write a code on palindrome or find number of a's in given name .The interviewer will be more intrested on logic and how quickly you come up with that.
fifth round - was with the CS head and he will be more intrested in your past experience and why whatfix, what is our expectation out of the role we are being interviewed for.
sixth round - was with CEO this was round which i most liked . well it all depends on how you take the conversation but ya he wil ave some questions for which are to the point. also you get to know a lot on company vision and where are they positioning themselves in the market and a lot on those lines. I would say a friendly conversation. Its good if you have few questions before getting interviewed in this round.
seventh round- HR round, for me it was not the easy one, definietly not something that i expected to be asked on or was prepared to that mind set. show how went on.
throughout this process recruiter Harshil was very cordinal, he had setup the interviews on time and would always get back with the next steps. You can ask him any kind of question if you have about the company or high level prepectives . he will get back to you with answers.
someone which will help you crack interview.
- one should be through about the companies they have worked in and role they were in to.
- its good if you have technical knowledge on HTML, CSS, JS
- it plus point if you have every looked into or worked into inpsect/ view page source.
- Be honest with you answers, calm and composed.
- have a clearcut answers.
- definitely have questions to the interviewers.
- also if you are intrested you can ask for feed to them and will help you aces the next rounds.
Interview questions [1]
Question 1
in all the rounds interviewer will have a question for you around the whatfix products and how much we have studies the product
I applied online. The process took 3 weeks. I interviewed at Whatfix (Bengaluru) in Jul 2025
Interview
The hiring process is broken, and the HR team often comes across as unprofessional. They lack the basic courtesy to convey updates, instead choosing to ghost candidates after multiple rounds of calls and meetings. While it’s understandable that a candidate might not be the right fit or that budgets may change, communication and transparency remain essential.
It’s unfortunate to see the culture deteriorating and becoming tainted as the company grows.
Interview questions [1]
Question 1
There’s no structure to the interview process. They conduct a rigorous background check, but when it comes to offering support or providing clarity, it drops to zero — making it one of the most bizarre experiences.
The recruiter was super toxic. I had the right qualifications and was a good fit for the role but she tried to low ball me. That's not even my primary concern, at the end of the call, my self-respect was shattered, I questioned my skills and experience and I hate myself for going through the full call. Condescending tone. Whatfix is looking for AI robots for CSMs and not people who can work effectively with their customers. The TA will play 4D chess with you. You're not that great a company, feet on the ground please.
Interview questions [1]
Question 1
Your experience and more importantly, why your skills mean nothing to them. Entire call was condescending.
I applied online. The process took 3 weeks. I interviewed at Whatfix (Bengaluru) in Mar 2023
Interview
The HR was extremely nice and helpful.
But the interviewers themselves were bad, I had a manager who in the name of stress test over extended by an hour and kept asking unreasonable and plain dumb things
Customer Success Manager applicants have rated the interview process at Whatfix with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 22 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Whatfix overall takes an average of 20 days.
Common stages of the interview process at Whatfix as a Customer Success Manager according to 2 Glassdoor interviews include:
Skills test: 22%
Phone interview: 22%
Presentation: 22%
Personality test: 11%
Group panel interview: 11%
One on one interview: 11%
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