I applied through a recruiter. The process took 1+ week. I interviewed at Whatfix (Bengaluru) in Jun 2019
Interview
The process starts with a qualification call with the HR and the first Customer Success team member where you talk about your current roles and responsibilities.
This is followed by 3/4 additional interviews which can either be onsite or over a set of video calls.
The first one is the technical know-how round which includes tasks as shared earlier.
The second round is with a senior customer success team member and the customer success director. Apart from sharing your current experience/roles and responsibilities, you will go through a presentation and scenario based questions (generally related to customer success).
The final 1/2 rounds are with the CEO and the Talent Evangelist Victor. The questions vary from general to CS related. This can also be considered a culture fitment round.
Overall, I personally loved the process and got to learn a lot from the team about how I can possibly fit/not fit the role.
Kudos to the TA Specialist Harshil for sharing detailed feedback and keeping the process on point!
Interview questions [1]
Question 1
How will you talk about your renewals to the customer?
I applied online. The process took 3 weeks. I interviewed at Whatfix (Bengaluru) in Jul 2025
Interview
The hiring process is broken, and the HR team often comes across as unprofessional. They lack the basic courtesy to convey updates, instead choosing to ghost candidates after multiple rounds of calls and meetings. While it’s understandable that a candidate might not be the right fit or that budgets may change, communication and transparency remain essential.
It’s unfortunate to see the culture deteriorating and becoming tainted as the company grows.
Interview questions [1]
Question 1
There’s no structure to the interview process. They conduct a rigorous background check, but when it comes to offering support or providing clarity, it drops to zero — making it one of the most bizarre experiences.
The recruiter was super toxic. I had the right qualifications and was a good fit for the role but she tried to low ball me. That's not even my primary concern, at the end of the call, my self-respect was shattered, I questioned my skills and experience and I hate myself for going through the full call. Condescending tone. Whatfix is looking for AI robots for CSMs and not people who can work effectively with their customers. The TA will play 4D chess with you. You're not that great a company, feet on the ground please.
Interview questions [1]
Question 1
Your experience and more importantly, why your skills mean nothing to them. Entire call was condescending.
I applied online. The process took 3 weeks. I interviewed at Whatfix (Bengaluru) in Mar 2023
Interview
The HR was extremely nice and helpful.
But the interviewers themselves were bad, I had a manager who in the name of stress test over extended by an hour and kept asking unreasonable and plain dumb things
Customer Success Manager applicants have rated the interview process at Whatfix with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 22 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Whatfix overall takes an average of 20 days.
Common stages of the interview process at Whatfix as a Customer Success Manager according to 2 Glassdoor interviews include:
Presentation: 22%
Skills test: 22%
Phone interview: 22%
Personality test: 11%
One on one interview: 11%
Group panel interview: 11%
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