I applied through an employee referral. The process took 4 weeks. I interviewed at Whatfix in Jul 2019
Interview
Interviewing at Whatfix has been a very unique and positive experience.
There were multiple rounds and Whatfix panelists assess the skills of the candidates very well. My entire interview process was conducted over video calls since I was not based out of Bangalore.
The best part about the interview process was that clear expectations were set up before each round and feedback was provided after each round.
I had multiple rounds of interview and the entire process lasted close to a month. There were initial discussion and interview rounds followed by technical rounds. Working knowledge of HTML, Javascript and CSS is essential for this role and I was provided ample time to brush up on these topics. The technical rounds were a great experience , the tasks given were quite interesting. The interviewers provide sufficient guidance to help you complete the task and provide good explanations also if necessary. There was a task given after this where I had to submit a few presentations. Then interviews were set up with the Director of Customer Success and the CEO. The final round was a HR round.
All the interviewers were quite friendly and most of the interviews felt more like discussions. There was a lot to learn from each interviewer.
Harshil from the talent acquisition team was very helpful. He was very friendly and approachable any time. He had set up all the interview rounds and provided detailed briefing before each round about the expectations. The guidance and feedback provided by him was very helpful throughout the process.
Overall it was a very good experience and I was very impressed with the entire process.
Interview questions [1]
Question 1
Technical rounds - Questions related to HTML, JS, CSS
Other rounds - Generic questions, about customer success, my work experience, etc
I applied online. The process took 3 weeks. I interviewed at Whatfix (Bengaluru) in Jul 2025
Interview
The hiring process is broken, and the HR team often comes across as unprofessional. They lack the basic courtesy to convey updates, instead choosing to ghost candidates after multiple rounds of calls and meetings. While it’s understandable that a candidate might not be the right fit or that budgets may change, communication and transparency remain essential.
It’s unfortunate to see the culture deteriorating and becoming tainted as the company grows.
Interview questions [1]
Question 1
There’s no structure to the interview process. They conduct a rigorous background check, but when it comes to offering support or providing clarity, it drops to zero — making it one of the most bizarre experiences.
The recruiter was super toxic. I had the right qualifications and was a good fit for the role but she tried to low ball me. That's not even my primary concern, at the end of the call, my self-respect was shattered, I questioned my skills and experience and I hate myself for going through the full call. Condescending tone. Whatfix is looking for AI robots for CSMs and not people who can work effectively with their customers. The TA will play 4D chess with you. You're not that great a company, feet on the ground please.
Interview questions [1]
Question 1
Your experience and more importantly, why your skills mean nothing to them. Entire call was condescending.
I applied online. The process took 3 weeks. I interviewed at Whatfix (Bengaluru) in Mar 2023
Interview
The HR was extremely nice and helpful.
But the interviewers themselves were bad, I had a manager who in the name of stress test over extended by an hour and kept asking unreasonable and plain dumb things
Customer Success Manager applicants have rated the interview process at Whatfix with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 22 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Whatfix overall takes an average of 20 days.
Common stages of the interview process at Whatfix as a Customer Success Manager according to 2 Glassdoor interviews include:
Presentation: 22%
Phone interview: 22%
Skills test: 22%
Group panel interview: 11%
Personality test: 11%
One on one interview: 11%
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