I was made aware of the opportunity through a private email from an individual within the organization sent to a network of professional colleagues outside of the Williams-Sonoma fold - photographers, producers, stylists, etc. with whom that person works regularly.
I forwarded my CV and cover letter directly to that individual. There was a 1-2 week lapse; they travel frequently for work. Upon following up a second time, the WSI employee put me in touch with a hiring manager within the organization who was already in possession of my CV/letter. She and I emailed a couple of times back and forth at which time a phone interview was arranged the following week.
My phone interview with the hiring manager lasted about 60 minutes. It was a thorough interview with many questions asked of one another. I felt the hiring manager was genuinely interested, engaged, curious, asked thoughtful questions. I was very interested in the position. The interview concluded with the hiring manager inquiring as to my salary requirements. I explained that I wanted to conduct some due diligence on the compensation front and that I would be back in touch with her within 48 hours. She was receptive to this request.
Two days later I followed up with both email and a phone call with my requirements. The hiring promptly returned my call and explained that they were very interested in me as a candidate, and that my salary requirements were perfectly in line with what the position pays. In that call, we spoke for an additional 15-20 minutes, where she asked additional pointed, detailed questions about my experience and thoughts regarding the position with Pottery Barn. At the conclusion of the second phone call/interview, the hiring manager explained that position's direct report (who I learned at that time was the individual who circulated the initial email re: the position) would be in touch with me within 1 week to conduct a third interview.
A week passed without hearing back from anyone. I called and emailed the hiring manager explaining I hadn't heard from the direct report; she replied immediately and explained she would track him down and ascertain what was happening with regard to the search. She called me back later that day and explained the individual was traveling and would be in touch within 3-5 days.
Another week passed without hearing any word. I again followed up with the hiring manager but heard now word. I gave that call and email a week, and followed up one last time with the hiring manager and never heard back.