IT Service Desk Analyst applicants have rated the interview process at Wipro with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 89.8% positive. This is according to Glassdoor user ratings.
Candidates applying for IT Service Desk Analyst roles take an average of 10 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Wipro overall takes an average of 25 days.
Common stages of the interview process at Wipro as a IT Service Desk Analyst according to 5 Glassdoor interviews include:
Background check: 21%
Skills test: 21%
Group panel interview: 14%
Phone interview: 14%
One on one interview: 14%
Presentation: 7%
Drug test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Wipro (Calcutta)
Interview
The interview process for a Service Desk or IT Support position usually involves several stages designed to assess technical skills, problem-solving abilities, customer service orientation, and cultural fit. Here’s a typical outline of what you might expect:
1. Initial Screening (HR Round)
Purpose: HR will screen your resume and conduct a short interview to discuss your background, availability, and expectations.
Questions: General questions about your work experience, motivation, and understanding of the role.
Focus: Communication skills, attitude, and basic understanding of customer service.
2. Technical Interview (Technical Round)
Purpose: To evaluate your technical knowledge and problem-solving abilities specific to service desk duties.
**Typical Topics
Interview questions [1]
Question 1
The interview process for a Service Desk or IT Support position usually involves several stages designed to assess technical skills, problem-solving abilities, customer service orientation, and cultural fit. Here’s a typical outline of what you might expect:
1. Initial Screening (HR Round)
Purpose: HR will screen your resume and conduct a short interview to discuss your background, availability, and expectations.
Questions: General questions about your work experience, motivation, and understanding of the role.
Focus: Communication skills, attitude, and basic understanding of customer service.
2. Technical Interview (Technical Round)
Purpose: To evaluate your technical knowledge and problem-solving abilities specific to service desk duties.
**Typical Topics
1.) Walk in where my communication was checked as well as my resume
2.) Technicals --> here all the questions regarding the job role where asked mostly microsoft OS related
3.) HR round
The interview was conducted as a walk-in drive with two rounds.
The first round was an HR round to check English communication skills.
In this round, one topic was given and the candidate had to speak on it.
The second round was a technical interview based on the CV.
Questions were mainly related to Desktop Support, Windows, BIOS, and situation-based scenarios.
Interview questions [1]
Question 1
based on the CV.
Questions were mainly related to Desktop Support, Windows, BIOS, and situation-based scenarios.
Group discussion technical interview phonic interview hr round communication assessment total 5 rounds total span would take a month or so . Easy to moderate kind of examinations and basic questions in interviews