Workday Customer Support interview questions

Received call. Interviewer did not know anything about the position, had no information. Advised would be contacted back within 2 weeks. Having registered online, I could check the status of the application on a regular basis. 6 weeks later, I can see it is closed without any automatic email, call, notification. How come Workday offers HR recruitment tool (cloud software) and is unable to use it internally. And it was after getting a senior Talent Agent (maybe the process was better before hiring). Poor customer experience. Good luck !