Smooth. Questions are similar to other companies. How much experience you have, you do you work well with others, strengths and weaknesses, how long you plan on staying with the company, etc.
Great the interview was really nice and process is thorough. No difficulties found
Screening
Technical 1
Technical 2
Technical 3
Managerial
Cultural fit
Interview is really simple and good behaviour was good you can make it easily
I applied online. The process took 1 day. I interviewed at XYZ (Belgaum) in Jun 2025
Interview
The interview process involves resume screening, phone screening, one or more behavioral interviews, role-play scenarios, communication skill assessment, and sometimes a final interview with the manager before a job offer.
The interviewing process was alright. Nothing explicitly above or below average. It was three rounds in total, including a quick intro call at the beginning. I declined the job offer in the end.
Customer Service Representative (CSR) applicants have rated the interview process at XYZ with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at XYZ as a Customer Service Representative (CSR) according to 6 Glassdoor interviews include:
Skills test: 27%
Presentation: 18%
Background check: 18%
Phone interview: 9%
Personality test: 9%
Group panel interview: 9%
One on one interview: 9%
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