Customer Service Representative applicants have rated the interview process at Xsolla with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 39.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 53 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Xsolla overall takes an average of 33 days.
Common stages of the interview process at Xsolla as a Customer Service Representative according to 5 Glassdoor interviews include:
Personality test: 19%
Skills test: 19%
Phone interview: 19%
Background check: 13%
One on one interview: 13%
Group panel interview: 6%
IQ intelligence test: 6%
Presentation: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at Xsolla (Kuala Lumpur) in Jan 2024
Interview
Took me almost 3 months to get to the interview stage. I need to check on them once in a while just to not get hired. Wasting both of our times and totally unprofessional.
I applied online. I interviewed at Xsolla (Kuala Lumpur) in Aug 2025
Interview
After submitting my resume online, a recruiter reached out via email to discuss my availability, salary expectations,
The first interview was a video call with the team leaders, where they asked behavioral questions such as "Tell me about yourself," "Why do you want to work here?" and "Describe a time you had to manage multiple chats at once."
Interview questions [1]
Question 1
Have you had any experience handling refund process
I applied online. The process took 3 weeks. I interviewed at Xsolla in Feb 2025
Interview
Before the interview process, I completed an assessment and responded to questions sent via email. During the interview, I spoke with two interviewers who inquired about the relevance of my skills to the role, my motivation, and other standard interview topics. They were attentive, listened carefully, and structured their questions based on my responses. Overall, it was a highly positive and engaging experience.
Interview questions [1]
Question 1
What motivates you to apply for this position, considering that your current compensation at your company exceeds the budget allocated for this role?