Candidates applying for Retention Specialist roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Yelp overall takes an average of 18 days.
Common stages of the interview process at Yelp as a Retention Specialist according to 2 Glassdoor interviews include:
One on one interview: 25%
Phone interview: 25%
Group panel interview: 13%
Skills test: 13%
Presentation: 13%
Personality test: 13%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Yelp (Las Vegas, NV) in Jan 2025
Interview
Long process with up to three separate interviews. This also included taking an assessment first and role playing during the second interview. They give you a specific scenario to use for the role playing.
First interview was on phone with a recruiter who asked basic background questions. Before moving onto the next round, you're required to complete a writing assessment on a Yelp listing that they provide you. Second round interview was 2 separate interviews, 30-minutes each back-to-back. Again, the first few minutes were basic questions about background, skills etc., Then we engaged in a role-playing exercise in which they portrayed an unhappy customer. I was presented with fabricated performance metrics and was told to persuade them against canceling services based on that data.