Did 1 call and never heard back. Not sure why, I have more experience than needed. Didn’t ask any questions to see my qualifications, they just chatted about life and it was meaningless.
Your first call is with a hiring manager. Basic and straightforward, writing communications as well as role playing with a current manager. They will act fast and be transparent throughout the process, nothing should be a surprise
Super easy, took about a week to week and a half with 2 interviews, one with a recruiter and one with two separate managers doing some roleplay. Roleplay is easy, they are just looking for the ability to take feedback and adjust.
Interview questions [1]
Question 1
How would you handle an upset customer calling in?
Customer Success Manager (CSM) applicants have rated the interview process at Yelp with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 55.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 7 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Yelp overall takes an average of 18 days.
Common stages of the interview process at Yelp as a Customer Success Manager (CSM) according to 4 Glassdoor interviews include:
Skills test: 20%
Phone interview: 20%
Group panel interview: 20%
Background check: 20%
One on one interview: 20%
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