I applied through an employee referral. The process took 2 weeks. I interviewed at Yext (New York, NY) in Mar 2022
Interview
Round 1 was a phone call with a Recruiter
Round 2 was a phone call with a Manager
Final Round was a Written assessment, Platform assessment, and 3 interviews with a Senior Client Support Specialist, a Manager, and the Director of Client Success.
Interview questions [1]
Question 1
Name a time when you had to work with a client who was very irritable.
What is personal trait of yours that you've been trying to work on?
If you could have one superpower, what would it be?
The interview process was very straight forward and efficient with clear communication from the recruiter at each stage. The technical assessment was an Excel take home assessment, which was open book.
Interview questions [1]
Question 1
Tell me about the most challenging project you've worked on.
Started with a writing test, the prompt: Please write down detailed directions for your new neighbor so they can drive to your house for a party. Then spoke with multiple people across different teams.
Hiring team fails to inform you throughout the interview process and doesn’t reply to emails. Very unprofessional for a company of that size. They completely ghost on you to inform you of anything.
Interview questions [1]
Question 1
What is a time you had to assist someone with a technical product?
Client Support Specialist applicants have rated the interview process at Yext with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 91% positive. To compare, the company-average is 81.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Support Specialist roles take an average of 23 days to get hired, when considering 34 user submitted interviews for this role. To compare, the hiring process at Yext overall takes an average of 26 days.
Common stages of the interview process at Yext as a Client Support Specialist according to 34 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 20%
Presentation: 16%
Drug test: 13%
Group panel interview: 8%
Background check: 7%
Skills test: 6%
IQ intelligence test: 5%
Personality test: 3%
Other: 2%
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