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      Yext

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      Customer Service Associate Interview

      Feb 25, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Yext in Sep 2023

      Interview

      It was not a positive experience. The interview was 6 rounds for an entry level position, which seems to be the new standard these days or more common but highly unnecessary. The recruiter kept interrupting me during the phone screening. I had to do an assessment on camera, and the manager on the call was rude and dismissive when I had questions. One of the interviews was with a Director of the department, whom was nice and polite but seemed uninterested and disengaged during the call. Lastly my last interview was with a team member who didn’t even have the decency to turn their camera on. I did not get the job, thankfully! They did not notify me about not getting the job until 3 weeks later.

      Interview questions [1]

      Question 1

      Do you know what Yext does . Why do you want to work here
      Answer question
      1

      Yext interviews FAQs

      • Candidates applying for Customer Service Associate roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Yext overall takes an average of 26 days.
      • Common stages of the interview process at Yext as a Customer Service Associate according to 1 Glassdoor interviews include:

        Skills test:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(57) ;
        2. Sales Associate(40) ;
        3. Account Executive(38) ;
        4. Client Support Specialist(21) ;
        5. Sales(20) ;
        6. Business Development Representative (BDR)(16) ;
        7. Client Success Manager(14) ;
        8. Director, Enterprise Sales(14) ;
        9. BDR(11) ;
        10. Director(10) ;
        11. Enterprise Sales(9) ;
        12. Software Engineer(Internship)(9) ;
        13. Analyst(8) ;
        14. Customer Success Manager(8) ;
        15. Manager(8) .


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    • Jobs at Yext

      12 jobs in United States
      Customer Success Manager, Enterprise - Financial Services
      New York, NY
      ·
      $80K - $157K /yr
      (Employer provided)
      View job
      Account Executive, Mid-Enterprise Sales
      New York, NY
      ·
      $49K - $102K /yr
      (Employer provided)
      View job
      Business Development Representative
      New York, NY
      ·
      $49K - $99K /yr
      (Employer provided)
      View job
      Deal Desk Strategy Manager
      New York, NY
      ·
      $125K - $208K /yr
      (Employer provided)
      View job
      Associate Marketing Operations/ Automation Manager
      New York, NY
      ·
      $100K - $112K /yr
      (Employer provided)
      View job
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