Customer Success Manager applicants have rated the interview process at Yotpo with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 17 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Yotpo overall takes an average of 23 days.
Common stages of the interview process at Yotpo as a Customer Success Manager according to 18 Glassdoor interviews include:
One on one interview: 22%
Presentation: 21%
Phone interview: 21%
Group panel interview: 12%
Background check: 7%
Skills test: 5%
IQ intelligence test: 5%
Other: 5%
Personality test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Yotpo (New York, NY)
Interview
You initially have a screening with someone on the HR/People Team, given an assignment to complete prior to your on-site interview (about 3-3.5 hours) with 4-5 different members of the Customer Success and People Team, and then mock calls with the team.
Everyone was very friendly and welcoming when going into the office. They really take the time to ask you questions about your experience, why you want to work for them, what you think you'd struggle with, and how you would react to situations based on your experience/personality. Some of the questions were basic (e.g. why do you want to work for us, what skills do you think are important for a CSM, etc.) but some I found to be a bit strange and caught me off-guard.
I would say in general, it was a positive experience although I did not move onto the final round. The team members were really nice and seemed to care except maybe my last interview with one of them. Yotpo offers exciting products so I can imagine it would be great working for them since they have a collaborative office atmosphere.
Interview questions [3]
Question 1
On a scale of 1-10, what would you rate your multi-tasking skills?
I applied through a recruiter. The process took 3 weeks. I interviewed at Yotpo in Feb 2025
Interview
The entire process took 3 weeks. They were not transparent about the role and did not provide written specifications. Ultimately after 4 interviews, I was rejected by these unknown specifications.
I applied online. The process took 2 weeks. I interviewed at Yotpo
Interview
I applied online and received an email inviting me to a phone screen with the talent acquisition specialist. They were quick to provide updates on my progress but didn’t provide feedback when requested.
Interview questions [1]
Question 1
Tell me about yourself
Tell me about your experience
I applied online. The process took 2 weeks. I interviewed at Yotpo (Toronto, ON) in Aug 2024
Interview
Met with HR first - they were extremely nice. Then I met with one of the hiring managers. She asked a few behavioral questions, which were fine. She kept twirling her hair throughout the interview - which was a bit distracting. She gave the same response to each of my answers - "thank you for that" and that was it