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      Zapproved

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      Customer Success Specialist Interview

      Aug 22, 2016
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Zapproved in Aug 2016

      Interview

      I applied for a customer success specialist position on the Zapproved website. I was contacted a few days later for a preliminary phone interview. The interviewer was pleasant, but seemed unprepared for our discussion. She stopped the conversation a few times throughout the call -- the first time because another candidate was on the other line or in the office (I couldn't figure out exactly what was going on), and then again when she needed to jump off the phone for a minute for reasons unknown. We all have hectic days, so while kind of annoying/distracting, it wasn't a huge deal. I thought the interview went well, and the recruiter informed me that she would pass word along to the team and let me know of next steps. She mentioned that if I didn't hear anything by the end of the week I should reach out to her. Here's the part that doesn't sit well with me: The complete lack of professionalism when it comes to following up with job candidates. Its been almost a month and I haven't heard a peep from anyone at Zapproved, despite reaching out to them multiple times. It's all good if I wasn't their ideal candidate, but at least let me know that. Are those seeking jobs considered a lesser species? What's up with this "ghosting" trend that exists in today's job market and how do we put an end to it? By all accounts, it seems like Zapproved is a great place to work. It doesn't seem like one can say the same about their interview process, however. Bottom line: Learn to be respectful and considerate of candidates' time.

      Interview questions [1]

      Question 1

      Is there a certain type of personality that you don't work well with?
      Answer question
      7
      avatar
      Zapproved response
      9y
      Thank you for taking the time to give us your feedback. It was unfortunate that your experience did not match our intention of giving every candidate the utmost attention you deserve and to respond to candidates timely. We do attempt to follow up with all candidates as soon as possible to let them know the status of their application and we sincerely apologize for any delay. I can assure you that we are working to improve our process going forward so that this doesn't happen again. I genuinely care about the candidate experience and you are welcome to contact me directly anytime at ilana@zapproved.com to provide any other feedback.

      Zapproved interviews FAQs

      • Candidates applying for Customer Success Specialist roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Zapproved overall takes an average of 20 days.
      • Common stages of the interview process at Zapproved as a Customer Success Specialist according to 1 Glassdoor interviews include:

        Phone interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Development Representative (SDR)(7) ;
        2. Software Engineer(6) ;
        3. Sales Development Representative(3) ;
        4. Account Executive(2) ;
        5. Associate Software Engineer(2) ;
        6. Employee(2) ;
        7. Engineer(2) ;
        8. G&A(2) ;
        9. Manager(2) ;
        10. Product Owner(2) ;
        11. Sales(2) .


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