I applied through an employee referral. The process took 3 weeks. I interviewed at Zen Planner (Highlands Ranch, CO) in Sep 2019
Interview
There was a 20 minute phone call, followed by a 45 minute remote interview where you recorded your answers and submitted them, then a team in person interview where I met the Customer advocate managers and they each asked me different questions round table style.
I applied online. The process took 2 weeks. I interviewed at Zen Planner (Highlands Ranch, CO) in Feb 2020
Interview
First there was an Online interview with video questions and an online cognitive assessment. Following that, there was a phone screening with a recruiter who then set up an in person interview with multiple team members - the leadership team and director.
Following the interview and offer, I submitted my information for a background check through ESS.
I was then passed to HR who started my onboarding process.
It was all very organized and efficient
Interview questions [1]
Question 1
What do you think the most challenging part of this role will be?
I applied online. The process took 2 weeks. I interviewed at Zen Planner
Interview
The interview process was complex but unique. I met with 4 people throughout the day, and also had to complete a personality test as well as an explanation test. I interviewed separately with 3 people, and shadowed a current Customer Advocate employee. Additionally a tour of the office was completed.
Interview questions [2]
Question 1
What are you most nervous and excited about in this position?
Customer Advocate applicants have rated the interview process at Zen Planner with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Advocate roles take an average of 18 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Zen Planner overall takes an average of 21 days.
Common stages of the interview process at Zen Planner as a Customer Advocate according to 11 Glassdoor interviews include:
Phone interview: 27%
IQ intelligence test: 18%
Drug test: 18%
One on one interview: 15%
Presentation: 9%
Group panel interview: 6%
Personality test: 3%
Skills test: 3%
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