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      Zen Planner

      Engaged Employer

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      Related searches: Zen Planner reviews | Zen Planner jobs | Zen Planner salaries | Zen Planner benefits
      Zen Planner interviewsZen Planner Member Advocate interviewsZen Planner interview
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      Member Advocate Interview

      Oct 21, 2014
      Anonymous Interview Candidate
      Highlands Ranch, CO
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Zen Planner (Highlands Ranch, CO) in Sep 2014

      Interview

      I applied online and within a few weeks a recruiter reached out to me to schedule an interview. I went in for the interview and met with three different people. The interview went well (COO even said I was one of the best candidates they've seen and would fit in well at the company). I was told someone would reach out to me shortly with a yes or no-- A week went by and I hadn't heard from anyone so I called and when I spoke with the recruiter she said "Oh yeah, everyone really liked you". She then scheduled me for a day of shadowing the position. The next day I went in for shadowing and was there maybe 2 hours. When I left, the HR recruiter walked me out and asked what I thought of the position and how I enjoyed it. Honestly-- It seemed like a glorified call center position, but I did enjoy it and I thank her the time and was excited to hear back. She assured me she would get back to me by the end of the week (this was on a Tuesday). It's been over a month and no one even had the courtesy to send me a rejection email. Don't promise to get back to someone if you have zero intention of doing so. It's unprofessional, rude and flat out a waste of people's time. I was interviewing with a few companies (Zen Planner was my number 1) but since then I was offered a job I like a lot more--- More professional, organized and upward mobility. Note to Zen Planner: Don't say you will certainly get back to someone and not ever even send them an email saying you're pursuing other candidates or whatever. People spend a lot of time and effort during the interview process and it's unfair and unprofessional for you to not even give an answer. It just shows how much maturing this fairly new company still needs.

      Interview questions [1]

      Question 1

      Typical interview questions. Want to make sure people fit into their culture so they ask a lot of personality questions. Super easy.
      Answer question
      5
      avatar
      Zen Planner response
      11y
      As the Director of Engagement & Culture, I apologize for what happened. Your experience is not who we are, nor who we want to be as a company. Your time is valuable and we completely recognize the investment candidates make when interviewing. Thank you for letting us know where the process could use an overhaul. I take what you said to heart and I am looking at our internal processes to ensure something like this doesn’t happy to other candidate. I am happy you found an amazing new career and wish you all the best.

      Other Member Advocate Interview Reviews for Zen Planner

      Member Advocate Interview

      Mar 30, 2015
      Anonymous Interview Candidate
      Denver, CO
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Zen Planner (Denver, CO) in Jan 2015

      Interview

      Applied online and was contacted by the recruiter to do an initial phone interview. The initial phone interview was very typical - questions about my background, interest in the company, understanding of the company and my salary requirements (which I didn't provide because I'd heard the pay at this company was low). The salary range for this position was quite low - mid to upper 30's, but I said I'd still be interested in the position because of the great reviews the company has online and my interest in working with a great group of employees. At this point I was asked which day I could come in to the office to meet with staff. During this first round of in person interviews I met with three current member advocates for 30 minutes each. Questions ranged from why I wanted to work there, challenging customer situations I'd handled before, etc. The staff was very friendly and all expressed how much they enjoyed working there. Each employee I met with had a copy of my resume and had thoughtful questions to ask about my experience. About a week later, I was asked to return for another round of employee interviews. This time I met with the Member Advocate Manager, the COO and Director of Culture. All were passionate about the company, easy to talk to, and allowed me to ask whatever questions I had. Unfortunately, at this point it was hard to come up with any new questions, and seemed a bit over-kill to meet with so many staff. During my interview time allotment with the COO, I was told that the position I was interviewing for wouldn't have any openings for about 3 months (a fact I was not told while meeting or interviewing with anyone else). He asked if I'd be interested in a sales position instead. I agreed to the Membership Development Representative (MDR) position interview and returned the next day to meet with people from the sales team. This interview completely changed my opinion of the company. The first person I met with was extremely rude and condescending. This individual hadn't looked at my resume (nor had a copy like all the other people in the company I'd met with). The person spoke to me like I was wasting their time, told me the position was just making 120 outbound cold calls a day. When I mentioned that the job description said warm leads, and that the job description sounded more varied than they described, the interviewer replied that the description was wrong and that if I wasn't 100% ok with that, the interview was over. I said I wasn't 100% ok with it but would like to learn more since I had a different understanding of the position. I was then told "well, if you aren't 100% on-board with that, then we're done here. I hope you didn't have to drive from Boulder." I was in and out in less than 5 minutes and not allowed to meet with the other people I'd been scheduled to interview with after. The next day I emailed the recruiter thanking them for letting me interview for the sales/MDR (call-center) position, and I'd still like to be considered for the Member Advocate opening, even if it was a few months down the road. I received a reply that they were no longer considering me for the position. While the company defends their intense job interviewing as a way to preserve their tight company culture, it seemed a bit much to have someone interviewing for an entry level position spend 4 hours interviewing. While the people working there seem very happy, it is quite an intense environment of work-out extremists who need a day job to fund their fitness habits. If you are interested in this company, make sure you know their company culture and motto, as you will need to know this in the interview process. They are very proud of their culture and if you want to work here and are a huge fitness enthusiast, if will be a great fit. However, there seems to be some kool-aid drinking....

      Interview questions [1]

      Question 1

      Give an example of a difficult customer you dealt with and how you resolved the issue.
      Answer question
      2

      Zen Planner interviews FAQs

      • Candidates applying for Member Advocate roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Zen Planner overall takes an average of 21 days.
      • Common stages of the interview process at Zen Planner as a Member Advocate according to 2 Glassdoor interviews include:

        Phone interview:  40%

        One on one interview:  40%

        Personality test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Advocate(9) ;
        2. Sales(7) ;
        3. Strategic Relationship Manager(3) ;
        4. Anonymous(2) ;
        5. Customer Service Representative(2) ;
        6. Software Engineer(2) .


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