Candidates applying for Associate Customer Success Manager roles take an average of 33 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
Common stages of the interview process at Zendesk as a Associate Customer Success Manager according to 2 Glassdoor interviews include:
Group panel interview: 25%
Presentation: 25%
One on one interview: 25%
Skills test: 13%
Other: 13%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Zendesk in Jul 2025
Interview
The process was straightforward. There is a call with the recruiter and then an assessment, which is quite a lot of work. The assessment has a mock call, and you are also preparing a presentation. There was a lot of info shared, but none of that was helpful for the presentation or the mock call. The people were nice, no issues in that regard.
The only reason I selected the disapprove option is that there is no tangible feedback. If a person spends their weekend and all their time, you need to send them proper feedback and not auto-rejection.
I applied online. The process took 5 weeks. I interviewed at Zendesk (Lisbon, Lisbon District) in Jun 2025
Interview
Recruiter screening, take-home task (Roleplaying intro call with a customer) and panel interview. The process was smooth and people were nice but the final was offer was very low compared to industry standards.
Interview questions [1]
Question 1
Tell us about a time you received negative feedback and how you handled it