Customer Success Manager applicants have rated the interview process at Zendesk with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 31 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
Common stages of the interview process at Zendesk as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 32%
Background check: 18%
Group panel interview: 14%
Presentation: 14%
One on one interview: 14%
Skills test: 9%
Here are the most commonly searched roles for interview reports -
Process classique (Entretien RH puis entretien manager, puis entretien team member puis panel puis offre). Très bon feeling avec l'équipe TA vraiment au top qui donne vraiment l'impression de s'intéresser à vous.
Interview questions [1]
Question 1
Comment tu définis la stratégie de ton territoire commercial ?
The process too a very long time. They are just not fast to get back to you, but otherwise not so bad. The presentation is fair -- and not too much lift. They give you a lot of room to be creative and show your personally.
Interview questions [1]
Question 1
What are the trends in CS right now that have you the most excited?
I applied through an employee referral. The process took 2 weeks. I interviewed at Zendesk (Boston, MA) in May 2024
Interview
The recruiter completely
Ghosted after our phone screen. I followed up twice and not even a quick reply letting me know they weren’t moving forward. It was also through a referral so I was pretty surprised, not really a good look
Interview questions [1]
Question 1
Asked about background in SaaS and comfort with technical issues