Technical Support Engineer applicants have rated the interview process at Zendesk with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Zendesk as a Technical Support Engineer according to 8 Glassdoor interviews include:
Phone interview: 50%
Group panel interview: 17%
Background check: 17%
Skills test: 17%
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The comprehensive hiring process begins with an HR background assessment, followed by a practical take-home assignment focused on API development. Candidates will then complete a technical knowledge assessment emphasizing troubleshooting scenarios, alongside a language proficiency evaluation to meet the requirements of this bilingual role.
Call with recruiter, follow up with hiring manager, more of a culture fit interview, then technical rounds with multiple reports. Interview process was pretty standard for the most part. I was not offered a role.
Interview questions [1]
Question 1
Describe a situation where you had to make a decision that wasnt in the companies best interest and how did you handle it?
I applied online. I interviewed at Zendesk (Madison, WI) in Apr 2025
Interview
Pretty standard interview/situational questions. It was a panel interview with a couple different employees in the role. Some of the questions got mildly into the technical realm and many were about my background/experience.
Interview questions [1]
Question 1
What would you do to troubleshoot an issue if your client reported that they aren’t getting email notifications?