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      Zendesk

      Acquired by Hellman & Friedman

      Engaged Employer

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      Related searches: Zendesk reviews | Zendesk jobs | Zendesk salaries | Zendesk benefits | Zendesk conversations
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      Customer Success Consultant Interview

      Dec 12, 2017
      Anonymous Interview Candidate
      Madison, WI
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Zendesk (Madison, WI) in Dec 2017

      Interview

      Phone screening that was set up my my employee referral, followup phone interview with team manager, then on to in person interview with two Zendesk employees. What's cool is they were transparent the whole time (most notably the team manager stage) and she let me know during that conversation that she was passing my through to the next stage.

      Interview questions [1]

      Question 1

      Why do you want to work at Zedesk
      Answer question

      Other Customer Success Consultant Interview Reviews for Zendesk

      Customer Success Consultant Interview

      Mar 30, 2022
      Anonymous employee
      Madison, WI
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 week. I interviewed at Zendesk (Madison, WI)

      Interview

      Typical call screening followed by an interview with the hiring manager. If they like you they then pass you on to a series of 4 interviews and a mock EBR. Pretty standard process.

      Interview questions [2]

      Question 1

      How did you build relationships with your customers?
      Answer question

      Question 2

      Scenario of a customer who won’t talk to you. How do you go about re-activating them?
      Answer question

      Customer Success Consultant Interview

      Jan 29, 2018
      Anonymous employee
      Copenhagen, Capital Region
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Zendesk (Copenhagen, Capital Region) in Nov 2017

      Interview

      3 x 1:1 interviews followed by case study and panel presentation and 3 more 1:1s. The case study required quite a bit of preparation. I had to prep and present a Business Review for a fictive customer.

      Interview questions [1]

      Question 1

      Q: How would you prefer to be managed?
      Answer question

      Zendesk interviews FAQs

      • Customer Success Consultant applicants have rated the interview process at Zendesk with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Consultant roles take an average of 21 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
      • Common stages of the interview process at Zendesk as a Customer Success Consultant according to 3 Glassdoor interviews include:

        Group panel interview:  21%

        Phone interview:  21%

        One on one interview:  14%

        Background check:  14%

        Drug test:  7%

        Presentation:  7%

        Skills test:  7%

        Other:  7%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(169) ;
        2. Software Engineer(127) ;
        3. Senior Software Engineer(93) ;
        4. Sales(55) ;
        5. Business Development Representative (BDR)(45) ;
        6. Sales Development Representative (SDR)(37) ;
        7. Customer Advocate(35) ;
        8. Manager(35) ;
        9. Technical Support Engineer(32) ;
        10. Enterprise Account Executive(28) ;
        11. SMB Account Executive(25) ;
        12. Senior Account Executive(22) ;
        13. Technical Support Specialist Engineer(22) ;
        14. Customer Success Manager(21) ;
        15. Commercial Account Executive(20) .


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      Jobs at Zendesk

      22 jobs in United States
      Senior Sales Engineer
      United States
      ·
      $188K - $282K /yr
      (Employer provided)
      View job
      Senior Solutions Architect
      Florida
      ·
      $206K - $308K /yr
      (Employer provided)
      View job
      Senior AI Success Strategist
      United States
      ·
      $118K - $178K /yr
      (Employer provided)
      View job
      Sr. Manager CX Data and Insights (Renewals)
      California
      ·
      $148K - $222K /yr
      (Employer provided)
      View job
      Senior Product Marketing Manager, AI Platform
      San Francisco, CA
      ·
      $183K - $275K /yr
      (Employer provided)
      View job
      View all Customer Success Consultant Jobs