Quite long but the interviewers were friendly, but not very engaging. One of the interviewers I had was really standoffish. But it's a great product and they seem to have a great work culture.
It was great! They communicated super well and were very kind throughout the process. I didn't get an offer but I am still very interested in getting a job here someday.
Interview questions [1]
Question 1
Tell me about your experience handling a customer escalation.
I applied through an employee referral. The process took 2 months. I interviewed at Zendesk (San Francisco, CA) in Feb 2024
Interview
It took several weeks to find availability with HR for the first screening. The posting did not indicate travel and it indicated a 80/20 split for compensation. HR did nothing to highlight the company or role but said that there is now a 25% travel requirement and it had changed to a 70/30 split. HR said she would be in touch within a few days to schedule the manager interview, but never received any direct response or an interview. Received a generic email later saying the posting was filled.
Customer Success Manager (CSM) applicants have rated the interview process at Zendesk with 3.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 75 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
Common stages of the interview process at Zendesk as a Customer Success Manager (CSM) according to 3 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 25%
One on one interview: 25%
Skills test: 13%
Background check: 13%
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