The interview process was really supportive, well-structured and exceptionally quick! There wasn't too much red tape involved. After sending my CV, the recruiter reached out to me. The screening ended with a positive feedback and the promise to bring my case to the manager. After the talk, the recruiter provided some information about Dublin where the role would be based which was really useful. A few days later, an offer for a fully-fledged two hours interview with a 4 person panel (!) was made to me. On that interview, I met a manager, team leads and peers. I had a very positive chat on basically everything on my CV, my career plans, my experience in customer service, my reasons to apply with Zendesk and other. I was made an offer the same day, which I had to turn down a little bit later, unfortunately. But Zendesk and all the people I had contact with presented themselves as really friendly, interested and motivating. If not an offer from Google had come along, I would have chosen Zendesk. Because of the people and an exceptionally friendly product. Recommended!