Structured but recruiter was only there to organized the calls. no value add to the interview process. No communication after interview as well after multiple emails. requires multiple follow ups
Interview questions [1]
Question 1
Tell me more about yourself. how do you handle difficult conversations
I applied online. The process took 2 months. I interviewed at Zendesk in May 2025
Interview
Interview Process: 5 stages total, culminating in a panel presentation and demonstration
My Experience:
The multi-stage interview process was comprehensive which is typical for Solutions Consultant positions. I invested significant time and effort preparing for each stage, particularly the final panel presentation and demo, dedicating several days to ensure it met professional standards.
Communication Concerns:
Unfortunately, the post-interview communication was disappointing. After completing all five stages, including the intensive final presentation, I received no follow-up communication regarding the outcome. Despite sending a follow-up email after two weeks of silence, I still received no response. I eventually learned the outcome only after approaching the hiring manager directly at a company event.
Overall Impression:
While I understand that hiring processes can be lengthy and decisions difficult, basic professional courtesy - such as notifying candidates of outcomes after they've invested considerable time and effort - should be standard practice. This experience left me questioning the company's commitment to candidate experience and professional communication standards.
I applied through an employee referral. The process took 2 months. I interviewed at Zendesk (Ciudad de Mexico) in Mar 2024
Interview
fue relativamente facil pero hay que prepararse pues si no estufdias tus respuestas puede que te agarren desprevenido y eso podría ponerte nervioso y tal vez contestar cosas que no tengan nada que ver con lo que te estan preguntando en realidad
1
Zendesk interviews FAQs
Solution Consultant applicants have rated the interview process at Zendesk with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Solution Consultant roles take an average of 51 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
Common stages of the interview process at Zendesk as a Solution Consultant according to 4 Glassdoor interviews include:
Presentation: 23%
Group panel interview: 23%
Background check: 15%
Phone interview: 15%
One on one interview: 15%
Drug test: 8%
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