I applied online. The process took 1 week. I interviewed at Zenoss, Inc. (Austin, TX)
Interview
The setup was a little intimidating. 1 phone interview, 3 interviews the first day, 2 on the second. The first real interview was with the tech staff. Pretty good guys just laughing a ton. The second was with the same manager that was originally on the phone call, not a lot extra happening there. The third was with his boss, an extremely pleasant and smart woman who was personable and led you to different topics. She was easy to read in that you could tell what she really wanted to hire, so I suspect that people who don't get through her have some kind of legitimate reason to not work there. The second interview day puts you right front and center with their CEO, and holy crap was this guy smart. He made me want to pick his brain for hours. But really, he just seemed to want to get an idea of who you are and he was very nice too.
Interview questions [1]
Question 1
Basically the only technical issue they asked was for me to think of every single problem a customer could have that would interfere with displaying a website after the customer added something to a shopping cart.
I applied online. The process took 6 weeks. I interviewed at Zenoss, Inc. (Austin, TX) in May 2016
Interview
There was a phone screening with HR, with a few technical questions. Then a phone interview with the manager that was hiring, a similar phone interview with another manager in the same position, The third interview was a technical interview with 4 people (one manager and 3 Customer Support Engineers). Last interview was mostly a meet and great with people higher up in the company. If you get to the fourth interview, you're most likely going to get an offer.
Customer Support Engineer applicants have rated the interview process at Zenoss, Inc. with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Engineer roles take an average of 25 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Zenoss, Inc. overall takes an average of 18 days.
Common stages of the interview process at Zenoss, Inc. as a Customer Support Engineer according to 2 Glassdoor interviews include:
Group panel interview: 22%
Background check: 22%
Phone interview: 22%
Drug test: 11%
Skills test: 11%
One on one interview: 11%
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