I applied online. I interviewed at Zignal Labs in Jun 2018
Interview
looks like there is very poor internal coordination, recruiters/hiring manager don't pay attention to details, which results in ridiculously poor candidate experience. Hiring manager sounded so uninspired and plain that I immediately regretted my application. After the interview I haven't heard back for a month, when they finally contacted me I've already accepted another offer.
I applied online. The process took 4 weeks. I interviewed at Zignal Labs (San Francisco, CA) in Jan 2019
Interview
Begin with just a phone screening, the second round was with the VP of Customer Success and Director. The third round was on-site with the entire team. All around great experiences!
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer situation and what was the outcome?
How do you manage the customer life cycle?
What was the largest book of business you managed?
Do you have any experience troubleshooting a complex issue with expertise clients?
Senior Customer Success Manager applicants have rated the interview process at Zignal Labs with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 71.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Success Manager roles take an average of 28 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Zignal Labs overall takes an average of 27 days.
Common stages of the interview process at Zignal Labs as a Senior Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
Group panel interview: 14%
Other: 14%
Drug test: 14%
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