After a phone screening, I attended a 1/1 video session with the Customer Success team lead. The interview process temporarily ended there as I wasn't selected to move forward. Three months later, I was contacted again by the HR rep wanted to gauge my interest for a new CSM role that had opened. I was glad they reached back out since I was still interested and accepted. After a second 1/1 video call with the CS team lead, I moved on to an onsite. I came in for three interviews with members of the Customer Success Team. Met with a CS Manager, the Head of Implementation, and the CRO. Each 45-minute session was different but nothing out of the ordinary. The interviews were on time and each of the interviewers were friendly and helped paint a picture of the company. After the onsite, I was contacted by the CS lead with an offer.