Zoom Communications Customer Success Manager interview questions

I hate to be leaving this review as the process initially started off very communicative and fairly pleasant overall. I had a screening that went well and then was promptly followed up with to schedule the next round. While the recruiter was great, the CSM who led the next round was clearly working on other projects throughout the interview, had not even glanced at my resume prior, and seemed generally disinterested in the conversation. So much so that I felt like their mind had been made up prior to the call even taking place and that they felt like they were doing me a favor by conducting the interview. Following the second round interview I sent a follow up thank you message to the recruiter, who did not ever respond, even to tell me that I wouldn't be moving forward in the process. Overall this ended up being an unprofessional and overall unpleasant experience. Zoom is such a well known company that I was excited to learn more about so it was generally disappointing that the process went this way.

Very smooth professional process with great communication all the way. 3 stages : recruiter screening, hiring manager then peer and team lead The focus was more on getting to know you and of course how your experience is relevant to the role.