I applied through an employee referral. The process took 2 months. I interviewed at Zscaler (San Jose, CA) in Jul 2018
Interview
This was basically a six step interview process that took about two months to complete. 1. Short call with HR to discuss basics of the postion. 2. Call with hiring manager for introductions and to layout the rest of the process. 3. Present a Zscaler product pitch to the hiring manager. 4. In person panel interview with a presentation about yourself, Zscaler product pitch, and panel questions and role playing. 5. Call with Customer Success Global leader. 6. References, education, and background check.
Interview questions [1]
Question 1
There were a few times during the product pitch that attempted to pin the interviewee down on a technical question.
I applied through a recruiter. I interviewed at Zscaler
Interview
I had a Zoom call with the recruiter, which lasted about 30 minutes, followed by a meeting with the manager, and finally, I presented my proposal to a team of 3, which included the hiring manager, another sales associate, and another manager.
I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (Warsaw, Masovia)
Interview
The recruitment process is made up of 4 parts:
1. Audio-only interview with HR
2. Video call with the Head of Customer Success EMEA
3. Video call with VP of Customer Success Global
4. Panel interview with 4/5 participants
Interview questions [1]
Question 1
- What would you do to ensure the customer is making the best use of the product
- What would you do to get the lowest possible churn
- What was one of your most important achievements
- What was your mistake and how did you handle it
I applied online. The process took 6 weeks. I interviewed at Zscaler (Bengaluru)
Interview
very helpful, lot of guidance throughout. Preparatory materials are handed out well in advance for you to prepare. There is a mentor who also clears doubt before the presentation rounds.
Interview questions [1]
Question 1
why customer success?
main kpi's
mock qbr presentation
Customer Success Manager applicants have rated the interview process at Zscaler with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 89% positive. To compare, the company-average is 53.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 44 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Zscaler overall takes an average of 32 days.
Common stages of the interview process at Zscaler as a Customer Success Manager according to 9 Glassdoor interviews include:
Group panel interview: 19%
Background check: 19%
Phone interview: 17%
One on one interview: 17%
Presentation: 13%
Drug test: 10%
IQ intelligence test: 4%
Other: 2%
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