I applied online. The process took 4 weeks. I interviewed at Zscaler (Reading, England) in Dec 2018
Interview
First contact with the recruiter. The process is explained and clear since the beginning. The number of meetings/calls has been 4 in my case. In each call a different aspect of role, personality, abilities is tested. There is a face to face meeting you will need to prepare for. It is a very good idea to study and research the company, the market and the products beforehand
I applied through a recruiter. I interviewed at Zscaler
Interview
I had a Zoom call with the recruiter, which lasted about 30 minutes, followed by a meeting with the manager, and finally, I presented my proposal to a team of 3, which included the hiring manager, another sales associate, and another manager.
I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (Warsaw, Masovia)
Interview
The recruitment process is made up of 4 parts:
1. Audio-only interview with HR
2. Video call with the Head of Customer Success EMEA
3. Video call with VP of Customer Success Global
4. Panel interview with 4/5 participants
Interview questions [1]
Question 1
- What would you do to ensure the customer is making the best use of the product
- What would you do to get the lowest possible churn
- What was one of your most important achievements
- What was your mistake and how did you handle it
I applied online. The process took 6 weeks. I interviewed at Zscaler (Bengaluru)
Interview
very helpful, lot of guidance throughout. Preparatory materials are handed out well in advance for you to prepare. There is a mentor who also clears doubt before the presentation rounds.
Interview questions [1]
Question 1
why customer success?
main kpi's
mock qbr presentation
Customer Success Manager applicants have rated the interview process at Zscaler with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 89% positive. To compare, the company-average is 53.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 44 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Zscaler overall takes an average of 32 days.
Common stages of the interview process at Zscaler as a Customer Success Manager according to 9 Glassdoor interviews include:
Group panel interview: 19%
Background check: 19%
Phone interview: 17%
One on one interview: 17%
Presentation: 13%
Drug test: 10%
IQ intelligence test: 4%
Other: 2%
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