Customer Success Manager applicants have rated the interview process at Zscaler with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 89% positive. To compare, the company-average is 53.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 44 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Zscaler overall takes an average of 32 days.
Common stages of the interview process at Zscaler as a Customer Success Manager according to 9 Glassdoor interviews include:
Background check: 19%
Group panel interview: 19%
Phone interview: 17%
One on one interview: 17%
Presentation: 13%
Drug test: 10%
IQ intelligence test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Zscaler (Bengaluru) in Feb 2021
Interview
I applied for the role and also approached a senior VP for the role. It took them 4 weeks get back to me that too after the job ad was closed and the new person was welcomed into zscaler publicly on Linkedin. The Bangalore based TA spoke to me, went on lengths to tell me they need a technical person or a person from the background, the strange part is that the guy ( Customer success management EMEA) hired did not have either. The TA made me believe that she would take my candidature to the hiring manger for consideration when the position was already closed. I am glad I did not get selected, because this very experience has given me a taste of the real "Zscaler" culture and not what you read on Glassdoor. I would believe they have certainly doctored reviews.
Interview questions [1]
Question 1
I applied for the role and also approached a senior VP for the role. It took them 4 weeks get back to me that too after the job ad was closed and the new person was welcomed into zscaler publicly on Linkedin.Laxmi Noerem spoke to me, went on lengths to tell me they need a technical person or a person from the background, the strange part is that the guy Binoo ( Customer success management EMEA) hired did not have either. Laxmi made me believe that she would take my candidature to Binoo for consideration when the position was already closed. I am glad I did not get selected, because this very experience has given me a taste of the real "Zscaler" culture and not what you read on Glassdoor. I would believe they are certainly doctored reviews.
I applied through a recruiter. I interviewed at Zscaler
Interview
I had a Zoom call with the recruiter, which lasted about 30 minutes, followed by a meeting with the manager, and finally, I presented my proposal to a team of 3, which included the hiring manager, another sales associate, and another manager.
I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (Warsaw, Masovia)
Interview
The recruitment process is made up of 4 parts:
1. Audio-only interview with HR
2. Video call with the Head of Customer Success EMEA
3. Video call with VP of Customer Success Global
4. Panel interview with 4/5 participants
Interview questions [1]
Question 1
- What would you do to ensure the customer is making the best use of the product
- What would you do to get the lowest possible churn
- What was one of your most important achievements
- What was your mistake and how did you handle it
I applied online. The process took 6 weeks. I interviewed at Zscaler (Bengaluru)
Interview
very helpful, lot of guidance throughout. Preparatory materials are handed out well in advance for you to prepare. There is a mentor who also clears doubt before the presentation rounds.
Interview questions [1]
Question 1
why customer success?
main kpi's
mock qbr presentation