Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Zscaler

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Zscaler reviews | Zscaler jobs | Zscaler salaries | Zscaler benefits | Zscaler conversations
      Zscaler interviewsZscaler Senior Product Support Engineer interviewsZscaler interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Senior Product Support Engineer Interview

      Nov 8, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Zscaler in Oct 2022

      Interview

      HR - Derek and John were really professional and helpful in explaining the role and job duties at zscaler I had two technical rounds by technical leads 45 minutes each First round was good, interviewer was calm throughout the interview and gave me opportunity to ask questions and answered them positively Only issue was interviewer did not start the camera, felt like was talking to a wall Second round with another technical lead - This was the worse round as the interviewer lacked basic interviewing skills, again no camera on, interviewer kept interrupting throughout the interview and was also mentioning what he expected from the questions he asked which was bizarre EG: In a question what happens when a url is entered - This guy was expecting tcp mss/mtu details and if not answered, he will interrupt and express his displeasure in the middle of the interview Interview was for 45 minutes and this guy continued for another 15 minutes without giving me any opportunities to ask questions. Ended the interview as soon as he realized it’s an hour Second thing I noticed it seems the hiring manager gives more importance to these technical leads review as there is no hiring manager interview first before the technical rounds usually which is the case with most leading organizations Your industry experience of handling and working with customers does not matter here, gave me an impression you can be rough with customer and that is fine by them

      Interview questions [1]

      Question 1

      What happens when url is entered Deep understanding related to http/https Be prepared to answer as per rfc as this technical lead will not accept any incomplete answers and will keep you interrupting 😂 Tls, certificates, pcap
      Answer question

      Zscaler interviews FAQs

      • Candidates applying for Senior Product Support Engineer roles take an average of 15 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Zscaler overall takes an average of 32 days.
      • Common stages of the interview process at Zscaler as a Senior Product Support Engineer according to 1 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Regional Sales Manager(178) ;
        2. Software Engineer(129) ;
        3. Sales Engineer(89) ;
        4. Senior Software Engineer(68) ;
        5. Customer Success Manager(65) ;
        6. Technical Account Manager(56) ;
        7. Account Executive(52) ;
        8. Sales(45) ;
        9. Sales Development Representative (SDR)(42) ;
        10. Associate Software Engineer(37) ;
        11. Staff Software Engineer(30) ;
        12. Technical Account Manager (TAM)(26) ;
        13. Product Support Engineer(22) ;
        14. Manager(18) ;
        15. Customer Success Manager (CSM)(17) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Zscaler

      26 jobs in United States
      Principal Software Development Engineer
      San Jose, CA
      ·
      $186K - $265K /yr
      (Employer provided)
      View job
      Sr. Staff Software Engineer (Full-Stack)
      Santa Clara, CA
      ·
      $158K - $225K /yr
      (Employer provided)
      View job
      Staff Machine Learning Engineer - Data Lake, Anomaly Detection
      San Jose, CA
      ·
      $152K - $190K /yr
      (Employer provided)
      View job
      Senior Software Development Engineer-Network, Security, LLM (AI Security)
      San Jose, CA
      ·
      $132K - $165K /yr
      (Employer provided)
      View job
      Sr. Staff Platform Engineer— OpenStack & Storage Infrastructure
      Bellevue, WA
      ·
      $154K - $220K /yr
      (Employer provided)
      View job
      View all Senior Product Support Engineer Jobs