I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (San Jose, CA) in Sep 2022
Interview
Multiple rounds of interviews with a pannel presentation at the end. They want know how well you can present, handle questions that you don't know the answer to, run the meeting, and pick up on the technology/cybersecurity stats.
Interview questions [1]
Question 1
What kind of cloud technology challenges have you had to navigate?
I applied through a recruiter. The process took 3 weeks. I interviewed at Zscaler (Denver, CO) in Oct 2022
Interview
Pretty average interview process for a CSM. They wanted to know my problem solving skills and the sort of books of business I've carried. However, I thought the way the process ended was decidedly unprofessional. The put me through 3 rounds of calls and couldn't even be bothered to send an automated email saying I didn't get the role let alone emailing any feedback. For the third call the leader was over 15 mins late and I ended up having to adjust my own schedule to meet with them later in the day. I'm sure this is a good company but my interview process with them wasn't.
Interview questions [1]
Question 1
Name a time you disagreed with a decision made by leadership and how you handled it?
Senior Customer Success Manager applicants have rated the interview process at Zscaler with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 53.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Success Manager roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Zscaler overall takes an average of 32 days.
Common stages of the interview process at Zscaler as a Senior Customer Success Manager according to 2 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Group panel interview: 17%
Presentation: 17%
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