Account Managers Interview Questions

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(1) An accountant became a reseller with ZenPayroll. The account executive closed the reseller and got them to add their first client to ZenPayroll. As the account manager you take over the relationship. Compose an email highlighting the next steps and value props to get the reseller to add more clients to ZenPayroll. (2) Based on the discussions you’ve had so far, what are 2-3 experiments that you would design and run to accelerate the number of clients added by a reseller over time (current data: 3.2 clients per reseller over 12 months; 7.1 clients over 18 months)? (3) What are some key metrics you would use to track the success of the account manager function? (4) An accountant/bookkeeper has 50 clients, but only 1 currently using ZenPayroll. When discussing adding more clients to ZenPayroll, what are top 3-5 common objections you would expect to encounter and how would you handle these?
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Account Manager

Interviewed at Gusto

3
Jun 19, 2015

(1) An accountant became a reseller with ZenPayroll. The account executive closed the reseller and got them to add their first client to ZenPayroll. As the account manager you take over the relationship. Compose an email highlighting the next steps and value props to get the reseller to add more clients to ZenPayroll. (2) Based on the discussions you’ve had so far, what are 2-3 experiments that you would design and run to accelerate the number of clients added by a reseller over time (current data: 3.2 clients per reseller over 12 months; 7.1 clients over 18 months)? (3) What are some key metrics you would use to track the success of the account manager function? (4) An accountant/bookkeeper has 50 clients, but only 1 currently using ZenPayroll. When discussing adding more clients to ZenPayroll, what are top 3-5 common objections you would expect to encounter and how would you handle these?

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