Why Claims? Why do you like working in insurance, specifically claims? Describe a situation where there was a conflict and explain how you negotiated with the claimant and/or insd (depends on WC or property)? RESEARCH THE COMPANY, where it came from, where it stands and what the future may be.
Vague questions are the worst for me, such as, "Describe a time when you went above and beyond." Which was one question. One was a time management question. " You have 15 minutes to get to an appointment at 2, you also have to return an email by 2. In addition to this you have 3 phone calls to return by the end of the day and some emails to return by the end of the day. Which tasks do you do first?" Another question was, " You give a claimant and estimate stating that their car will take 9 hours and x amount of dollars to repair, the mechanic you are using accuses you of trying to cheat the customer, what do you do?"
Questions regarding the role and how you would handle certain situations
Simply asked why I left each job
Why do you want to work for GEICO?
Lets say you have 15 minutes until an appointment. The appointment is 12 minutes away, but you have to call a customer, send an email, and fill a piece of paper. How would you manage that time?
How many times would you say you have been late or missed work in the past year?
Where do you see yourself in five years?
Name a situation that you were placed in with a previous employer where you had to make a tough decision dealing with a customer.
Do you have any questions?
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