Name a time you faced a conflict with a coworker and how did you handle it? Name a time your boss criticized your work or decision making? How did you react? What is your biggest accomplishment? How did you achviece it and why are you proud of this? Name a situation where a customer told you no and how did you convince them to say yes?
The questions asked are the same across the board, reported by other reviewers. It is very important to know the STAR format - Situation (setting the scene and providing the necessary details of your example ) Task (describe what your responsibility was in that situation) Action (explain what YOU did , what steps you took to reach the goal/solve the problem) and Result (share the outcomes that your actions achieved). Frame your answers as it relates to customer service. This format is like telling a story with a beginning, middle, end. Be prepared, but try not to overthink it.
Tell me about a time when you didn't meet a deadline.
Why do yo want this position?
Of all the positions you worked in the last 5 years, what position did you like the most?
Likes to ask about prior customer conflicts/resolutions, challenges you've faced, times you've excelled when given a new circumstance, etc. Other people here list them in detail and it was very spot on.
How did you handle your most difficult customer?
Tell me about a time a customer told you no first and you were able to convince him to say yes?
Name a time you had to adapt to change
Think about a time when you needed to learn something new in order to accomplish a task at work or during college. Please describe the situation, your actions, and the outcome.
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