I was asked how I handle irate claimants?
Adjuster Interview Questions
6,085 adjuster interview questions shared by candidates
I didn't make it to sit down interview, failed an assessment.
What was one situation where you had to deliver bad news? And how did you handle it?
1. Online Application Submit your resume and cover letter through their career portal. You may also need to answer a few pre-screening questions. ✅ 2. Phone Screening (HR Interview) A recruiter from Intact will reach out for a 15–30 minute call. They’ll assess: Your work history and qualifications Why you're interested in the role and Intact Your salary expectations and availability Tip: Be ready with a brief summary of your experience and why you’re a good fit. ✅ 3. First Interview (Hiring Manager) Typically a video or in-person interview. Focused on technical skills and role-specific experience. May include situational and behavioral questions like: “Tell me about a time you dealt with a difficult customer.” “How do you prioritize claims?” “What steps do you take in a claims investigation?” ✅ 4. Second Interview (Optional/Panel) May involve a panel of interviewers or cross-functional team members. Could include: A case study or scenario-based questions Questions testing your problem-solving and decision-making ✅ 5. Reference Check Usually, 2–3 references are requested. Make sure they’re aware and ready to speak positively about your experience.
Tell me about a time where you experienced adversity in your career and how did you deal with it?
I don't remember the exact questions but the test took a surprisingly long time and included long repetitive personality questions that I suspect weed out many good candidates.
Written test paper plus general chat
How have you dealt with teammate distress
Asked about our past work experience, insurance experience, why we want to work for the company. Asked hypothetical questions regarding liability in accidents.
Name a time when you faced a difficult customer and how did you handle the situaiton?
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