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Describe a time you had to manage the expectations of multiple parties within a claim. Suppose you receive a claim with the named insured in a non-owned vehicle that they were not at fault for. You receive the claim from their attorney. Choose a state and explain what you would do. (it is worth noting they could not specify if the attorney was even presenting a claim or simply reporting a claim and I was expected to fill in the rest of the information and follow it to a conclusion)
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Senior Injury Adjuster

Interviewed at USAA

3.3
Dec 21, 2021

Describe a time you had to manage the expectations of multiple parties within a claim. Suppose you receive a claim with the named insured in a non-owned vehicle that they were not at fault for. You receive the claim from their attorney. Choose a state and explain what you would do. (it is worth noting they could not specify if the attorney was even presenting a claim or simply reporting a claim and I was expected to fill in the rest of the information and follow it to a conclusion)

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