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508 advocacy interview questions shared by candidates

One of the key focuses of the interviews was how I approach problem-solving, collaboration, and process improvement. I was asked about my experience in cross-functional partnerships, handling complex customer complaints, optimizing workflows, and driving efficiency in a growing organization. They also explored my ability to balance customer advocacy with business needs and how I would help mature the customer advocacy program.
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Customer Advocacy Manager

Interviewed at Affirm

4★
Mar 26, 2025

One of the key focuses of the interviews was how I approach problem-solving, collaboration, and process improvement. I was asked about my experience in cross-functional partnerships, handling complex customer complaints, optimizing workflows, and driving efficiency in a growing organization. They also explored my ability to balance customer advocacy with business needs and how I would help mature the customer advocacy program.

Part 1: Care Advocates’ primary role is to connect with members via introductory appointment, orient them to our platform, and help them navigate our wide range of resources. An exciting, growing part of our role is to provide care management, utilizing motivational interviewing techniques to help members achieve their specific family planning goals with the ultimate aim of positively impacting clinical outcomes. Please consider how you’d approach the scenario questions below using motivational interviewing techniques: 1. Assume you meet with a first-time pregnant member who is in their first trimester. What questions would you ask to learn about their goals during an appointment? 2. If they share that their top goal is to maintain healthy eating habits while dealing with food aversions and nausea, what recommendations might you make during the appointment? [Note: Maven offers resources in a variety of forms like video appointments with providers, group classes, articles, etc. It’s okay if you can’t name specific resources, but please note all your considerations when making recommendations for this member!] 3. Two weeks after the introductory session takes place you notice that the member has not taken any actions towards the goals you both discussed. How might you check in with the member via message and encourage them to take a particular action? Care Advocate Case Study - Broadly, what is HIPAA compliance? - Name a major difference in licensure regulations between Nurse Practitioners in Oregon and Nurse Practitioners in Texas. - Which of these medications is a controlled substance?: a. Prozac b. Tramadol c. Diclegis d. Ibuprofen e. Brilinta Rank in level of urgency free to add 1-2 sentences to describe your reasoning: a. Requests UTI prescription b. Requests career coach appointment for goal setting c. Requests therapy appointment, discloses risk of self harm d. Requests appointment with a lactation consultant for tips on transitioning to pumping Please give a brief overview of the differences between IUI and IVF.
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Manager, Care Advocacy

Interviewed at Maven Clinic

3.2★
Nov 11, 2022

Part 1: Care Advocates’ primary role is to connect with members via introductory appointment, orient them to our platform, and help them navigate our wide range of resources. An exciting, growing part of our role is to provide care management, utilizing motivational interviewing techniques to help members achieve their specific family planning goals with the ultimate aim of positively impacting clinical outcomes. Please consider how you’d approach the scenario questions below using motivational interviewing techniques: 1. Assume you meet with a first-time pregnant member who is in their first trimester. What questions would you ask to learn about their goals during an appointment? 2. If they share that their top goal is to maintain healthy eating habits while dealing with food aversions and nausea, what recommendations might you make during the appointment? [Note: Maven offers resources in a variety of forms like video appointments with providers, group classes, articles, etc. It’s okay if you can’t name specific resources, but please note all your considerations when making recommendations for this member!] 3. Two weeks after the introductory session takes place you notice that the member has not taken any actions towards the goals you both discussed. How might you check in with the member via message and encourage them to take a particular action? Care Advocate Case Study - Broadly, what is HIPAA compliance? - Name a major difference in licensure regulations between Nurse Practitioners in Oregon and Nurse Practitioners in Texas. - Which of these medications is a controlled substance?: a. Prozac b. Tramadol c. Diclegis d. Ibuprofen e. Brilinta Rank in level of urgency free to add 1-2 sentences to describe your reasoning: a. Requests UTI prescription b. Requests career coach appointment for goal setting c. Requests therapy appointment, discloses risk of self harm d. Requests appointment with a lactation consultant for tips on transitioning to pumping Please give a brief overview of the differences between IUI and IVF.

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