Aug 23, 2020
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Agent De Reservation Interview Questions
1,013 agent de reservation interview questions shared by candidates
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What is your background and how does to apply to this position?
Why do you want this job
Parlez moi de vous en anglais
How would I manage a conflict situation with a customer or communicate with not happy client
How would you handle the conflict with another staff member? What if the guest comes to you and complains about the breakfast being not up to the standard, how would you handle it?
Do you have experience using GDS
I was asked about my previous sales and hotel experience. I needed evening shifts so that I could attend my classes and that worked for them. I was also asked about how I work under pressure and what call center experience I had in the past. She asked for specific stories on customer service and making guests happy.
How would you deal with an upset or difficult customer?
What is your definition of being late?
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