Some people do a phone interview, some do one on one. I had a walk in interview. Starts with a test over your Microsoft Office Skills mostly over short cuts. Then you do a written test. This is a test that gives you the applicable tax statute you will be dealing with mostly, and then asks you to apply this to a set of facts, which is most of what your job consists of. After completing this, you move on to a one on one interview, which is mostly an informing you what the company does. It is done by any number of individuals at the company, from the CEO to a recruiter/ HR manager, so your experience will depend on this. Sometimes involves role play, sometimes just feeling you out to see if you will fit in with the organization. Often a follow-up interview will take place. A decision might not come for over a month after you apply for a position. Its not uncommon for you to be scheduled for an interview and wait in the waiting room for hours. I've also know people with a scheduled phone interview that have not been able to get through or have been flat out ignored. One instance, the candidate called back several times throughout the day and was unable to reach the HR manager whom they were scheduled to speak with. No call was given back to the candidate and they only were able to get a rescheduled interview after an employee intervened. Very disorganized and disrespectful. Plus side, they do let you know, that the job is "not for everyone" (ie it sucks) and that the hours are long.