1. How did you deal with a difficult customer? 2. When did you go above and beyond? 3. Give me an example of your out-of-the-box thinking. 4. Tell me a challenge you had where the best way forward was not clear cut. How did you decide what to do? 5. Give me an example of something you tried to accomplish but failed. 6. Give me an example of a time when you showed initiative. 7. Give me an example of a time when you motivated others. 8. Tell me about a time when you delegated a project effectively. 9. Tell me about a time when you coached someone. 10. When have you used your fact finding skills to solve a problem?