Ops Manager: 1. Talk about a time you solved a problem that didn't have a clear cut solution where there could have been multiple solutions. 2. Time you used analytics/data to solve a problem. 3. Took a process that was working and changed it to improve. 4. Used an Out of the box idea to solve a problem. HR Partner: 1. How you had to implement change to a process that you knew the team wouldn't like 2. How looking at metrics, saw your team wasn't performing the same level as another team in a different area. 3. Had a team member that wasn't performing and how you improved it. Ops Manager: 1. Time you had a team member that was under performing and how you improved it 2. Had a problem that you solved that wasn't being fixed because it spanned across multiple different departments 3. Had a goal to achieve that halfway through working towards decided wasn't working and needed to change