scenario based/ what would you do if a staff member has argued with a regular customer who has left store but seek an immediate apology over phone
Assistant Store Manager Interview Questions
4,528 assistant store manager interview questions shared by candidates
they were quite normal
Positioning answers as if you already had the job....ie, as the Assistant Store Manager I would...
They will ask 13 questions typically how would you deal with an upset customer. Name a time you have to complete a task or deal with a policy you didn't agree with etc. Each question is graded 1 to 5, five being exceeding expectations. They typically look for someone with and average score of 35-40 to be considered for a job.
Nothing was too difficult
Tell me a time
Name a specific time you were criticized for a decision.
Tell me about a time when you had to resolve a conflict between to coworkers.
Describe a time when you needed to resolve a customer complaint
Tell me about a time when you had to make a decision based on conflicting information? What did you do? How did you come to that decision?
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